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Understanding Equality and Diversity
Understanding Equality and Diversity
Understanding Equality and Diversity CPD Certified


Understanding Equality and Diversity

This short, auto-marked programme will give you the specialist knowledge you need in order to understand the key issues surrounding equality and diversity.

A great addition to your CV to show your commitment to safeguarding, this short course is also beneficial for your wider knowledge.

Completed online with auto-marked assessments, this programme can be completed in your own time and in a location to suit you.

Place of study: Learn from home

Type of course: Online distance learning course with no exams

Course duration: An average of 2 hours.

Full tutor and customer service support will be provided throughout the course.

Understanding Equality and Diversity

Section 1: Exploring equality and diversity

This section looks at the definitions and concepts associated with equality and diversity.

Section 2: Exploring how people’s rights and responsibilities are protected at work

This section examines prejudice and discrimination alongside exploring the Human Rights Act (1998) and its’ legacy.

Section 3: Working or learning in a place that promotes diversity

This section focusses on the processes in place to protect and maintain equality and diversity.

Section 4: Living in diverse communities

This section looks at how diversity enriches community life, as well as the multiple threats that sadly still exist today which threaten the development of increased equality and diversity.

Understanding Equality and Diversity

Do I have to meet with my tutor or support advisor?

No. The communication you have with your tutor will either be via email or telephone. Any communication you have with our support team will also be via email or telephone.

Does the qualification expire?

No. Once you complete a course you will gain a nationally recognised qualification which lasts forever and will be beneficial to you throughout your entire working career.

Is there a time limit or any deadlines?

There are no strict deadlines for you to meet within your course, but we will suggest targets for you to aim towards to encourage you with your study. You will be reminded of this throughout your course via email and should try and meet these targets when submitting your assessments. Your tutor will provide guidance and support throughout your course through email and telephone communication.

Do I need any computer skills?

You only need very basic skills to complete a course. If you do any shopping online or use any social media websites then you will find our online learning platform, EQUAL, very easy to use. Even if you do not regularly use a computer, as long as you know how to turn it on and access the Internet, then the helpful guides and videos on EQUAL will provide you with all the help you need to get started online.

Do I need a computer to take the course?

Yes, you will need a computer to access your emails and to use the Internet when carrying out research. Even if you choose to complete a paper-based course, you will still need a computer to complete your assessments online and submit them. If you choose to complete an online course, you will be using a computer for every aspect of your study.

Do I need to buy anything else to go with the course?

No. As long as you have a working computer, a pen and some paper, you will have no problems completing a course with us.
If you complete an online course, all of the resources you need will be accessible online, and if you complete a paper-based course with online assessments, we will send you everything you need in the post and via email.

What is in the course content?

Each course covers a particular area of study through a detailed exploration of the subject matter. This includes subject specific case studies, thought provoking activities, further research tasks, key facts, summary pages and "Stop and Think" sections where learners are encouraged to consider how the learning content may mirror reality.
If you decide to study a course that is fully online, a wide range of exciting games and interesting videos will also be included in the course content.
Within the courses, there are often prompts for further personal exploration and sometimes you will carry out some research yourself, which will help you answer the assessment questions fully.

Is the course paper-based or online?

Both! The majority of our courses are available in a paper-based form with online assessments. This means you will use the learning materials to complete the course, but will complete and submit your assessment questions online via our interactive online learning platform, EQUAL. This allows you to work closely with a tutor who will mark your work and send you feedback which you can view online.
Some of our courses are available entirely online, so you can use EQUAL to complete your course and answer the assessment questions as you go along. Whichever way you to choose to learn, you can study when you like, where you like!
When you are browsing through our courses, look out for the icons which tell you how you can complete each course.

What level is the course at and what does this mean?

The learning outcomes for each course will determine what level it is. A large number of our courses are at NCFE Level 2 which is relevant to a GCSE qualification, but we also deliver some Level 1 awards and Level 3 courses, which are relevant to an A-Level qualification.
If you successfully complete your course, you can progress onto the next level of study in your chosen subject area if you wish to. Certificates are nationally recognised and will be issued to learners from NCFE by The Skills Network, once you have successfully completed your course.

How much is the course and when do I pay?

The majority of our courses are priced at £275, which includes all of the learning resources and materials you will need to complete the course.
You can either pay for the course in full in one payment which is required before you begin your study, or start a course for just £99 as part of our three instalment plan. This means you pay £99 to begin your course, and then pay a second instalment of £99 when you are half way through the course – which will be around six to eight weeks later - and a final instalment is required when you submit your final piece of work.

How am I assessed?

Learners are assessed throughout their course by a series of short answer assessment questions. If you choose to study a paper-based course with online assessments, you will answer a handful of relevant assessment questions at the end of each section you complete, before submitting your answers for your tutor to mark.
If you choose to study entirely online, the assessment questions are built into the course and will appear on the screen for you to answer at relevant stages of the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission.

How do I submit my assessments?

You submit your assessments online via our learning platform EQUAL, for your tutor to mark. Each course is broken down into manageable units and sections, and assessment questions are strategically placed at the end of each section to test you on the content while it is fresh in your mind. You then answer each question and submit your answers online which allows your tutor to assess the standard and style of your work for each section and provide feedback.
Once you have obtained your feedback, you will either move on to the next unit if you passed, or review the previous unit you have submitted until you pass.

How long will it take me to complete a course?

Everyone is different and all learners will progress at different speeds. There are no strict deadlines for you to meet when you are studying with us, although we will suggest targets for you to try and meet to keep you on track with your learning.
On average, a learner completes a course with us in around 12 to 16 weeks. We will provide flexible guidelines to encourage you to progress with your learning at a steady pace, but if these are unsuitable for you, you can learn in your own time when you are ready.

What will I gain from completing a course?

After completing a course with us, you will gain a nationally recognised qualification which can not only increase your general knowledge, but also increase your chance of securing a job, allow you to develop your career and improve your chance of progressing in the workplace to reach your goals
.Alongside this, the course materials will help you to develop the necessary knowledge and confidence surrounding your chosen subject area. The activities and assessments are also designed to help you develop relevant research and academic writing skills.

What happens if I fail an assessment?

You try again! You will receive an email from us when your feedback is available online, so that you can take a look and find out whether you have passed or not.
There is no such thing as failing an assessment, because your work is not graded; assessments are simply identified as Pass or Referred. If your answers are referred, your tutor will simply point out the answers which need a little bit more attention in order for you to rework your answer, resubmit and pass!
When you pass a unit you move onto the next one, and when you pass your final unit you simply wait for your certificate to arrive!

Where do I complete the course and do I have to go to a local college?

You do not have to attend a local college at any point and you can complete the course anywhere you like! Learners can complete our home-based distance learning courses either fully online or paper-based with online assessments.
Our learning resources are designed to allow you to study where you like, when you like. If you choose to complete a paper-based course, you can study where you like once you have received your booklets from us.
Similarly, by studying through our online system, EQUAL, you can choose where and when you do your work as long as you have access to the Internet.

How long will my certificate take to arrive?

Your certificate will take between six and eight weeks to arrive. Once you complete the course and submit your final piece of work, your assessments will be marked and your work will go through an external moderation process. Once this process is complete, we send your certificate to you as soon as possible.

Will the course help me get a job?

Successfully completing a course with us can definitely improve your career prospects as you will have gained a nationally recognised qualification. NCFE is a highly respected organisation with strict standards and requirements which each course is tailored to.

Is there a word count for my assessments?

No. There are no maximum or minimum word counts for the assessments and the majority are short answer questions which you can answer in as many words as you like.
It is important that you demonstrate to your tutor that you have fully understood the question and applied your knowledge to each answer in a logical way.
If your tutor feels that an answer needs a little more detail, they will point this out in your feedback and you will be able to go back to the answer and rework it until you pass.

Is the course accredited? If so, who by?

Yes, we offer a wide range of short certificate and award qualifications, which are all approved and accredited by NCFE, a National Awarding Organisation.
Successful students who complete a course will be awarded with a certificate of achievement by NCFE at the end of their course and will have gained a nationally recognised qualification which can boost their career prospects in the future.
All of our learning resources have been specifically designed by a team of sector specialists so you can be assured that the qualification you gain is of the highest quality.

Can anyone complete the course?

Yes, anyone who has a reasonable standard of basic education is suitable for this course. Our learning resources are all written in simple everyday language with no jargon and all in a logical structure, making the information easy to process and understand.
Should you experience any difficulties with your course, you would have the support of your tutor and our Student Support Team who can guide you through any part of your learning.

How can I progress after I complete the course?

Once you complete a course with us, your opportunities are endless. Not only will your employment opportunities improve, but you could also progress on to other areas of study.
You may wish to pursue the same subject area at a higher level, for example progressing from the Level 2 Certificate in Customer Service Knowledge to the Level 3 Certificate in Principles of Customer Service. Or you may wish to use previously gained knowledge in one qualification to complete one in a similar subject area, for example if you enjoyed the Level 1 Award in Exercise Studies, you could progress on to the Level 2 Certificate in Nutrition and Health.
You may find, with specific courses, that you can transfer the accumulation of credits onto another qualification. Learners who have already achieved one or more of the units included in a specific qualification can transfer the credit already achieved onto another, if the units are the same. This is because the units are listed on the Qualifications Credit Framework, allowing credit transfer to happen. This is most useful if you are progressing on to an NVQ or Apprenticeship scheme.

Who is suitable?

This qualification is ideal for anyone who is currently working in a customer facing role or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Are there any exams?

No. None of our courses involve any examinations and learners are assessed entirely through their answers to the assessment questions which they complete throughout the course.

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Understanding Equality and Diversity
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